We here at Sils Complete Auto Care Centre want to provide the best possible service experience. Communication is essential from before you show up to once were done and you’re back on the road again.
Please review the following service appointment updates, communications and reminders.
Currents Issues Or Updates:
Tire Season 2024. Please read notes. Shuttle 7:30 to 9am, need to reserve due seasonal volume. Afternoon pick up will be group runs , local only. We avoid 1 only car runs as we don’t have the manpower. Tire service visits will need to leave car all day, if you need back by says “Noon” please book another date. Carlo Sabucco -Owner Sils Auto .
The Waiter Experience
For your convenience, waiter service visits can be pre-booked in advance, ensuring a seamless experience, particularly for basic services like an Oil Change. We wish to avoid you showing up and then requesting to wait for the service only to find out we have other customers already booked.
Generally, cars are dropped off and ready for pick-up at a later promised time, optimizing your schedule.
For tire changeovers, we’ve streamlined the process by not offering waiting appointments. Instead, we encourage you to call our office at 905-823-2626 if you prefer to wait. We will arrange dates outside peak periods to enhance your overall service experience.
Benefit from our Shuttle Service
Enjoy the convenience of our shuttle service by reserving ahead, especially during peak seasons like Spring and Fall. While it operates on a first-come, first-served basis at other times, we ensure group scheduling for efficiency. In the event of delays, consider pre-arranging alternative transportation or dropping off your vehicle the night before.
Regrettably, we are unable to promise an immediate “on-demand” shuttle service, exclusively catering to your transportation needs at the precise moment of your arrival. You are welcome to arrange a taxi, or ride service like Uber ahead of time.
Shuttle services are available at 8:00 am and 9:00 am within a 10 km radius of the shop, offering a hassle-free experience. Please note delays in traffic impact shuttle service times.
Efficient Tire Season Changeovers ( April & May, Oct, Nov & Dec)
For tire changeovers, enhance efficiency by removing your wheel lock key or informing us of its location. This simple step ensures a smooth process without the need for technicians to disassemble your car to locate it. Additionally, please clean tires from excess water, mud, ice when stored outside before installation visit to avoid additional fees.
Enhance Your Service Experience with Complimentary Loaner Courtesy Cars
Elevate your service experience with our complimentary loaner courtesy cars, thoughtfully pre-booked to accommodate longer or multi-day service repairs. If this service is beneficial for you, our dedicated service advisors are here to assist. Customers aged 21 and above, with a valid driver’s license and credit card, can take advantage of this convenient offering. Please note that courtesy cars are not provided for basic oil change or tire-only service visits. Vehicle must stay within the vicinity of the company (100kms) , you are fully responsible for any service or vehicle related issues. It is the customers responsibility to verify insurance coverages prior to your service visit, as any damages to the vehicle are charged to your credit card.
Convenient After Hours or Early Bird Drop Form
To further assist you, we welcome you to download our drop-off form and park your vehicle in front of our facility during non-business hours. Forms are conveniently placed on the front wall next to the office door, and the drop slot is easily accessible in the front window glass on the left side. Your seamless experience is our priority, even when our doors are closed.
Link to download the form.
https://silsauto.com/early-bird-nite-owl-service/
Experience the ease of our services, tailored to make your visit as convenient and enjoyable as possible.
Sils Complete Auto Care Centre Tour
Contact: Hours from 7:30am to 6:00 pm.
Phone: 905-823-2626
Email: service@silsauto.com
Text: 807-790-2220
Summer Tires installed - Check Spring Service - Check Shuttle home - Check I don't think anyone likes taking their vehicle for service, but the team at Sil's makes it painless. Thanks to: Corey - the technician; Susan - the service advisor; the shuttle driver ( I didn't catch his name - my bad) and of course Carlo who made my appointment. #supportlocal
Nigel Boubert May 5, 2024
I recently had my vehicle serviced ant Sil’s I’ve been there 3 times and every time I receive exceptional service from everyone. Reasonable price, honest people. So impressed with their attention to detail, the report with pictures. I would recommend Sil’s.
Dan 12 May 5, 2024
Took both of our cars to Sils when they needed servicing. Unfortunately I know nothing about maintenance - I feel I always get taken advantage of at other places. After doing my research when looking for a new place, these guys nailed it. Everyone there is amazing and has my back and isn’t trying to make extra money off me. They respect me and give me the options of what to repair in their amazing report card on your car. They even didn’t judge my rusting rock of a car from 2012 who has seen some stuff. Great service, honest and fair pricing. Thank you so much - really appreciate you helping me and my family out! I don’t normally leave reviews - but this one is genuine and needed.
Nicole Bean May 5, 2024
Fixed the noise that has been bugging me for few years. Thank you!!
Juan Carlos Orellana Apr 4, 2024
The ABS module needed replacing on my car. Carlo and Tommy provided excellent service and provided timely updates on the progress of the work. Carlo went the extra mile on getting my car back on the road. I highly recommend Sil’s Auto.
Rodney Hayes Apr 4, 2024
Great service -very thorough and honest -highly recommend this place - they keep you informed and deliver what they promise
Margo stuart Apr 4, 2024
Susan always does a great job of explaining exactly what my vehicle needs. She is bilingual. She speaks English and Car. While I am still somewhat flummoxed as to why my brand new tires may need to be replaced in a year “because of alignment” her explanation was clear.
Betty Knight Apr 4, 2024
As usual great Customer Service, always keeping me informed of work to be completed and a great job with the repair. Great staff and ownership would recommend Sils to all for their vehicle repairs and preventative work
Robert Oakley Apr 4, 2024
All of the above
M. Salama Apr 4, 2024
The work done here is as good as it gets. Complete transparency, with pictures and even video of work done. They are complete professionals and in my case, actually SAVED me a lot of money. Unreal. Thanks.
J F Apr 4, 2024