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At Sils Complete Auto Care Centre our mission is to provide you with peace of mind by taking the fear and worry out of proper vehicle servicing, thereby giving you the safest, most dependable and long-lasting transportation possible.
Since 1976 our family business has been dedicated to caring for vehicles. That’s what you’ll feel from the first moment you walk through our doors. From your initial meeting with our Service Advisors and professional Technicians, through to the personalized follow-up you’ll receive long after you’ve driven home, Sils is committed to caring for your family vehicle to ensure your safety, security and peace of mind.
Thank you for trusting your vehicle to Sils Complete Auto Care Centre.
It was a pleasure to introduce you to our Customer Care Program:
We will call you to review the status of your vehicle and the estimate for any repairs or service that are required.
We believe a well maintained vehicle runs better, lasts longer, has a higher resale value, and saves you money in the long run. Studies show that $1 spent on maintaining your vehicle will save between $17 and $22 on unnecessary repairs and replacement costs.
Courtesy Vehicle Inspection – We will inspect your vehicle to ensure that it is performing at an optimal and safe level. Based on our findings, we will provide a Vehicle Status Review with an estimate for any services and repairs that are needed. We will then proceed according to your instructions.
Maintenance Preference – We will discuss an ongoing Maintenance Schedule that suits your vehicle and driving habits. This Schedule will then be entered into your customer file.
Your Next Visit – We will book your next appointment according to the agreed Maintenance Schedule to suit your availability.
Reminders – Two weeks before each scheduled visit, we will call to confirm the service is due and set a time that works for you.
Courtesy Inspection – The same courtesy inspection and reporting process described above is completed every time you visit.
Transportation – In addition to our Courtesy Shuttle, we have limited number courtesy vehicles available for your convenience.
Work Process – Our facility is furnished with modern diagnostic and repair equipment. Only qualified technicians will work on your vehicle. We will never do any repairs without your authorization.
Maintenance & Repair Records – We will set up a file to track all maintenance and repairs performed or recommended.
On Time & Done Right – Every time we repair your vehicle, we test it, we clean it, and we contact you a few days later to ensure your total satisfaction.
All premium quality parts and labour are guaranteed for at least 24 months and 40,000 kilometres from the initial service date, not to exceed manufacturers’ warranties, unless otherwise stated on your invoice.
Optional Lifetime Warranties – Some premium products may offer a 5 year or lifetime part warranty. Vehicles under 120,000 kms may qualify for our No Charge Sils Auto Fluid Protection Plan. All car batteries are warranted by our industry leading CAA Approved North American Pro Rated Program, offering 3 years parts coverage at no charge with a full 72 month coverage.
We will always explain exactly what repairs are required and why before we proceed with any work on your vehicle. When the job is done we explain ALL charges thoroughly. The Service Advisor and Technician assigned to your vehicle will answer any questions you may have. In order to ensure the safety and performance of your vehicle we rely on honest communication with our customers. Please advise us of any concerns that you have about your vehicle so that we can provide the best possible service and repairs.
Scheduled Maintenance –Warranty approved, mileage specific, customized personal or company maintenance plans can be performed.
Tires – As a Signature Tire location we sell thousands of tires every year offering customers a wide range of brands and quality levels.
Tire Storage –We offer safe and convenient storage of your offseason tires.
Loyalty / Rewards – All of our customers receive free membership in our Rewards Card Program. CAA members have access to CAA’s Rewards Dollar Program.
Roadside Assistance – Ask about our Roadside Assistance program or read about it Here.
Customer Lounge – Customers enjoy our wireless internet lounge, with complimentary coffee, water and TV.
Early Bird / Night Owl Service – To accommodate your busy schedule simply drop off your vehicle and deposit your keys in our convenient drop slot.
Referral Card Program – Your Service Advisor will review your personal Referral Card Program after completion of your vehicle service.
Batteries –We offer premium CAA battery replacements with 72 month North American coverage.
WOW Factor– Every vehicle that leaves our shop is cleaned.
Service Recommendations
S = Severe or Safety
The repair should be performed immediately.
R = Recommended
The repair should be performed at the earliest convenient date.
A = Advised
The condition should be monitored to avoid future problems.
Labour Charges Our Technicians’ time is billed at competitive rates. The total labour estimate is calculated by using either actual hours spent on the repair, referring to an industry approved labour time guide, or by a job package menu price.
Parts We use only high quality parts backed by a North America wide warranty. If requested, we will make your worn out parts available to you.
Over 85% of our business comes from long standing customers who return for all their motoring needs.
We believe that by clarifying and living up to our customers’ expectations we will earn their loyalty.
Thank you for trusting your vehicle to us today. We invite you to let us know how we can earn your loyalty.
We like and trust Sil's as do many in our community FB group. 👍👍
Steve Taylor Dec 12, 2023
Sue at Sil’s is amazing! And the whole team is wonderful, knowledgeable and transparent and I once again received excellent service from their team. I never hesitate to give them a call for any of my car concerns.
Manon Boyle May 5, 2023
Every aspect of my first visit there was so professional. My questions were answered so that I understood. I was listened to and respected I was offered a shuttle, a place to wait, all provincial guidelines being followed. I felt safe and like I had finally found a trustworthy shop. I can’t believe this gem was here the whole time right under my nose. No wonder you have been in business all this time you gain the trust of your customers. Great Job.
Michelle Giacometti Feb 2, 2021
Quality work friendly, honest and great workmanship
Dolores Soca Jul 7, 2021
Always good communication and updates on issues and great service overall!!!!
f v - t.o Nov 11, 2023
Sil's ACC is my go to now. They are incredibly professional and knowledgeable. They provide a web based summary report that you can view and decide what work you want to proceed with and which you want to hold off on for a later time, which i find very helpful.
Dave Degrassi Dec 12, 2020
As usual great Customer Service, always keeping me informed of work to be completed and a great job with the repair. Great staff and ownership
Robert Oakley Apr 4, 2023
Service does not get any better than at Sil’s! Everyone is exceptionally helpful and the service people do an excellent job! I have recommended many people to go to Sils and now they are recommending others.
Jean Eckhart May 5, 2022
From power steering problems to rodent control these guys are the best.
Heather B Nov 11, 2023
Will definitely use Sil's again. Tommy was very helpful, gave us regular updates, worked with us to have the best value solution for our audi. Our car was ready on time and very clean when returned. Would recommend them to anyone looking for a well run auto shop.
George P Nov 11, 2023
Excellent work as always. Highly recommended.
CHARLES MULLER Jan 1, 2023
Great experience at Sil's, as usual. Staff were friendly, efficient and the whole process was smooth, and the work done was perfect.
Malcolm and June Surycz Oct 10, 2023
Sil's Auto Care Centre is the only auto shop you'll ever need to go to. Their staff are not only friendly and professional, but are also extremely knowledgeable and honest. I had my car serviced for a seasonal maintenance inspection and oil and filter changer service. Not only were they thorough with their job, but went beyond my expectations in providing a detailed report, loaner car and an interior and exterior clean. I'll definitely be returning for any auto needs and recommending Sil's to my family and friends. Thanks especially to Susan for her exceptional sevice!
Jeff Oct 10, 2023
I have always been a "bring it to the dealer" guy. After my dealer could not fit me in for immediate service (flat tire fix), I tried "Sil's". Briefly... I would specifically like to commend my mechanic, John... who came up with imaginative fixes for TWO (other) unconventional issues with my car. And the best part, there was a nominal charge on my bill for these. After this visit, Sil's has earned my "repeat business".
Paul Finlay Oct 10, 2023
A very good job for fixing my car thank you
Earle Angelo Valerio Oct 10, 2023
Excellent work, as always by the staff at Sil's.
Charles Muller May 5, 2023
I use the services of Sil's Auto for the upkeep of my car and am always reassured by their thorough and professional service. I like their detailed invoices which also include a Deferred Service section which prepares me for what the next service should be to keep my car roadworthy. I appreciate their friendly shuttle service with Tim and the patient answers I receive to all of my questions. On one occasion I had an emergency problem with a window that would not close and it was fixed with a smile and no charge.
Dolores Wielgus Oct 10, 2022
Excellent timely service , always.
Dave Billyard Feb 2, 2022
Great service and super friendly
Michael Capizzano Sep 9, 2023
This is a truly great Canadian company that you can always rely on and every time feel happy for their service quality, price and attitude.
Kui Wu Sep 9, 2023
Best place to take my truck, they are extremely professional, they make a detail summery of what's going on with my truck, with pictures included. Never felt so safe to take any of my cars like I do here, not only they are professional, but all of them are extremely friendly, from reception with Susan and Tommy, to the mechanics and the owner. 100% hands down, best garage out there.
Cynthia Insua Sep 9, 2023
best mechanics in Oakville
Blake Day Music Aug 8, 2023
Sil's is the best place I've found for my car needs. The staff and mechanics are amazing and always greet you with a smile. You will not be disappointed!!!
Natasha Marcoux Sep 9, 2023
Sil's Auto Care Centre came to my assistance when needed most!! While traveling in Mississauga, I needed my brakes replaced. The exceptional team at Sil's was there! All work was complete and competitively priced. Technologically updated with the latest equipment and access to information, my car details were available to the team to ensure best in quality repairs! I am profoundly appreciative for a job well done. Thanks to Susan for incredible scheduling and to Carlos, for keeping up the quality of work, established by his father, all those years ago. It is nice to return to the old neighbourhood and still be able to rely on quality services that we had when we lived here! Way to go!!
Pam Sep 9, 2023
Honest, transparent and they stand behind their work. Price may be higher than other places though they can work with you based on your budget.
R Mendes Nov 11, 2017
I want to express my sincere thanks to Carlo and his professional team at Sil's Auto Care Centre. Affordable diagnostic testing provided a complete and thorough online report along with urgency of each item and cost of repairs to make an informed decision. I was finally able to make the right decision about my car after speaking with Carlo. Carlo and his teams technical expertise and exceptional customer service makes Sil's Auto Care Centre a business I would recommend to my colleagues. Five star automotive service centre for the Toronto GTA. Thank you Carlo and team.
Susan H Sep 9, 2023
Great personal service.
Houston Hacienda Sep 9, 2023
I absolutely LOVE Sil's Auto. Carlo, Susan, Tommy and their great team of mechanics take the cake for me. Their work is a 10/10 and the trust factor is reinforced over time. I would recommend anyone to Sil's without hesitation.
Melinda Prain Sep 9, 2021
I am very impressed with quality and promptness in service provided here at this auto care centre. This was my first visit to this place and I am glad the tow truck guy introduced me to this CAA approved place. Susan was very courteous, knowledgeable. Auto repairs are generally expensive but to find a place where you can trust that the job will be well taken care of … not easy to find.
Preeta Mishra Aug 8, 2023
Excellent service. Sil's is remarkably thorough and checks for all possible issues when a vehicle goes in for seasonal maintenance. This is a trustworthy premium operation, associated with CAA.
Richard B. Day Aug 8, 2023
My recent experience with Carlo and his team at Sil's Auto Care Centre was exceptional. They expertly explained and fixed my car issues while offering a clear cost breakdown. What's also remarkable is their modern web platform providing detailed vehicle reports online. Their shuttle service adds convenience, ensuring a seamless experience. This mechanic and garage excel in both expertise and innovation, making them my top recommendation for automotive needs.
Gift Tshuma Aug 8, 2023
Amazing experience. Quick service, more than adequate diagnostic testing on my car, clearly writenn out with pictures attached to an email. Affordable diagnostic testing. Susan is wonderful, she tells you what needs to be done but doesn't try to upsell you on anything. Really listens to customer needs and uses her knowledge and experience to provide the best customer service.
Trinity Duff Aug 8, 2023
Susan was great and helped me with my requirements thus time. She also organised for me to be dropped off and picked up from my residence. Tim was great too. Service to my car was completed on time and was well done.
Andre Leung Apr 4, 2023
The staff and the work here are superior. They are honest and send a complete summary with pics/videos to describe their findings before the work is approved. Shuttle service is great too! I highly recommend these professionals!!!
Alice Kennedy Mar 3, 2023
I could not have asked for a better experience going to a new mechanic. My family has taken their cars to the same auto shop since my mother was a teenager, but after moving to Mississauga and having my car break down, I knew it wasn’t going to be able to make the drive to our regular mechanic in another city. Sil’s was the closest to me, so I chose them on a whim but it was well worth it - I’ve found my new regular shop! They were open and honest with me about every single thing that could be fixed, as well as advising what actually *needs* to be fixed to keep it on the road. Ultimately I decided that the car isn’t worth fixing, but I didn’t feel pressured at all into doing anything, and the inspection price was incredibly reasonable. Thank you so much to the team!!
Carly Preiss Aug 8, 2023
They were fantastic, quick and so lovely!!!
Olenka Karetnik Aug 8, 2023
Absolutely phenomenal service!!! Carlo welcomed me to the shop as if it was my own home and treated me like family.
Mehdy Mesh Aug 8, 2023
While I was out the brakes started to grind. I immediatey brought it to Sil's. Talk about great service Carlo gave me a loaner car and promised to update me on their progress. He delivered. I have always brought my vehicles there and they are always professional, and thorough. Highly-qualified team.
Linda McCutcheon Aug 8, 2023
Sil's is very detailed, does excellent work and is very honest and fair. Carlo, Tommy and Susan in the front are always thorough and helpful. I would recommend them to anyone in the area!
Dave K Aug 8, 2023
Great service -very thorough and honest -highly recommend this place - they keep you informed and deliver what they promise
Margo stuart Aug 8, 2023
I have been driving many years and this is the best place i have taken my car to. Professional, friendly, and detailed in their work. They let me know what needs to be done, what will need to be done, and what was still in good order. Sent me pictures of what they were doing. My car was cleaned on the inside, which was a bonus. Price wise, they were fair... no hidden surprises. I will be going to Sil's Auto Care for all of my car needs. I would rate 10/10.
Luisa Ellis Aug 8, 2023
Excellent customer service, great expertise, and professional report, helping customer reduce cost without compromise quality.
Camilla Li Aug 8, 2023
I've been having my vehicles serviced at Sil's Auto Care Center for over 20 years. I have never been disappointed or had any concerns with the quality of work completed on my vehicles. Sil's is customer focused business and their friendly and knowledgeable staff are always available to answer any questions and discuss any repairs needed for your vehicle. I would highly recommend having your vehicle serviced at Sil's Auto Care Center.
Graeme Hotchkiss Dec 12, 2019
Excellent quick honest service, very professional
Ghazale Restaur Aug 8, 2023