BG Lifetime Protection Plan

Terms and Conditions

Click here to download the PDF version of these Terms and Conditions.

A. Scope of this Protection Plan
This Protection Plan is separate from, and does not extend the vehicle manufacturer’s warranty. This Protection Plan will take effect only after the OEM warranty expires. However, BG Products, Inc. will pay the deductible amount paid by you under any extended service contract purchased by you which covers such a claim. It is subject to the terms and conditions contained herein.

BG Products, Inc., through its Authorized Claims Administrator, agrees to repair or replace parts of the:

Automatic Transmission listed herein that have been serviced by the BG Automatic Transmission Service and BG 106 and BG 310; or for smaller capacity automatic transmissions, BG 106 and BG 306.
Drive Line Front Differential listed herein that have been serviced by the BG Front Differential Drive Line Service and BG 750, or BG 752.
Drive Line Rear Differential listed herein that have been serviced by the BG Rear Differential Drive Line Service and BG 750, or BG 752.
Drive Line Transfer Case listed herein that have been serviced by the BG Transfer Case Drive Line Service and BG 750, or BG 792.
Drive Line Manual Transmission/Transaxle listed herein that have been serviced by the BG Manual Transmission/Transaxle Drive Line Service and BG 750, or BG 792.
Power Steering System listed herein that have been serviced by the BG Power Steering Service and BG 108 and BG 332, or BG 108 and BG 334.
Cooling System listed herein that have been serviced by the BG Cooling System Service and BG 540 and BG 546.
Engine & Fuel (gasoline) listed herein that has been serviced by the use of BG 110 and BG 203, or BG 110 and BG 208 when engine oil and oil filter are changed.
Engine (gasoline) listed herein that has been serviced by the use of BG 110 when engine oil and oil filter are changed.
Engine (diesel) must use BG 112 in up to 6 quart capacity crankcases or BG 11232 in crankcases over 6 quart capacity.
Brake System listed herein that have been serviced by the BG Brake Fluid Service and BG Brake Fluid. All BG products must be used per product instructions.

B. Terms, Duration and Extension of this Protection Plan

This Protection Plan is subject to the terms and conditions contained herein:
PLAN 1 (0-36,000 miles / 0-60,000 km initial service):
The initial service(s) must have been performed within 36,000 miles/60,000 km, as shown on the odometer.
PLAN 2 (36,001-75,000 miles / 60,001-120,000 km initial service):
The initial service(s) must have been performed within 36,001 miles/60,001 km and 75,000 miles/120,000 km, as shown on the odometer. This Protection Plan will take effect 500 miles/800 km after the first BG Service(s) has been performed by a professional technician.

This Protection Plan for Automatic Transmissions, Front Differentials, Rear Differentials, Transfer Cases, Manual Transmissions, Transaxles, Power Steering, Brake and/or Cooling System will be continued by the performance of the proper BG Service within 30,000 miles/50,000 km of the previous service. One payable claim per service interval is permitted.

This Protection Plan for Engine (gasoline and diesel) and Engine and Fuel (gasoline) will be continued by the performance of the BG Service within 5,000 miles/8,000 km of the previous service. From the date of your Protection Plan enrollment, the vehicle’s engine must be serviced only with the proper grade and weight of engine oil, recommended by the vehicle manufacturer. Timing belt and air and oil filter must be replaced and emission control system maintained in accordance with vehicle manufacturer’s recommendations.

All services referred to in Section A must be performed by a licensed professional service center. You may not change your own oil In the event of a claim, you must provide BG Products, Inc., with satisfactory evidence, according to Section E, that all of the required services referred to in Section A were performed.

A professional technician must perform an approved BG maintenance procedure using proper BG products and equipment. A grace period of 500 miles/800 km will be extended in order to stay within service interval compliance, including initial service.

C. Covered

Payment of claims under this Protection Plan is limited to the labor time necessary to make repairs or to replace any irreparably damaged parts as allocated by Motor or Mitchell Flat Rate Guide or other industry accepted flat rate guide, multiplied by the commercial repair shop’s posted hourly labor rate, plus the reasonable cost of replaced parts of like kind and quality at the administrator’s discretion.

This BG Protection Plan covers only the lubricated parts contained within:

Automatic Transmission: Covers the transmission housing or case only when damaged by an internally lubricated part covered under this Protection Plan. Items not covered are leaking transmission seals and gaskets; electrical components, such as solenoids. Proper fluids meeting vehicle manufacturer’s specifications must be used.
Drive Line Front Differential: Covers only the lubricated parts contained within the front differential housing or case. Items not covered are the front differential housing or case, pre-packed axle bearing(s), U-joint(s), CV joint(s) and boot(s) unless damaged due to failure of covered part.
Drive Line Rear Differential: Covers only the lubricated parts contained within the rear differential housing or case. Items not covered are the rear differential housing or case, axle(s), pre-packed axle bearing(s), U-joints(s) and CV joint(s) unless damaged due to failure of covered part.
Drive Line Transfer Case: Covers only the lubricated parts contained within the transfer case. Items not covered are the housing or case, U-joint(s), CV joint(s) and driveshaft(s) unless damaged due to failure of covered part.
Drive Line Manual Transmission/Transaxle: Covers only the lubricated parts contained within the transmission case. Items not covered are the case, flywheel, clutch plate, pressure plate, U-joint(s), CV joint(s) and driveshaft(s) unless damaged due to failure of covered parts.
Power Steering System: Covers only the power steering gear box or rack and power steering pump. Items not covered are hoses, belts, brackets, seals and leaking gaskets.
Cooling System Covers only the heater core, water pump, freeze plugs, and radiator. Items not covered are hoses, clamps, thermostats and engine components.
Brake System: Covers only the pump, valves, master cylinder, calipers, and metalized hoses. Items not covered are pads, rotors, shoes, ABS sensors, controller or other electrical parts.
Engine (gasoline and diesel):
Pistons and Rings
Cam Shafts and Bearings
Turbo Bearings
Valve Lifters
Oil Pump
Wrist Pins and Bushings
Push Rods
Crankshaft and Bearings
Timing Chains*
Timing Gears or Sprockets
Rods and Rod Bearings
Intake Valves and Guides**
Cylinder Liners or Bores
Rocker Arms and Pivots
Distributor Drive Gear
Engine (gasoline and diesel):
Oxygen Sensors
Injectors (Deposit-related malfunctions only)
PCV

* Timing belts and damage to engine parts due to broken timing belts excluded.
** Grinding adjustments excluded.

D. Conditions and Exclusions of this Protection Plan

If the vehicle odometer has been changed or altered, or if odometer has ceased to function, coverage under the terms of this Protection Plan are not in effect. This Protection Plan covers only legally registered passenger cars, vans, SUVs and pick-up trucks with a GVW of 9,500 pounds/4,300 kg or less. Motorcycles, RVs, and vehicles with more than two axles are excluded. Vehicles used for competitive purposes are excluded. This service excludes in-house maintenance/repair facilities. In the case of a leased vehicle, the lessee must be primarily obligated for repairs and maintenance. If covered vehicle is used for towing a trailer or other vehicle or object, this Protection Plan is not in effect unless covered vehicle is equipped with factory-installed tow package. Vehicles equipped with Continuously Variable Transmissions (CVT) are excluded from transmission coverage. Any claim resulting from collision, fire, theft, vandalism, contamination of fluids, acts of God, misuse, abuse, negligence, damage caused by operation during component failure, lack of normal maintenance required by vehicle manufacturer renders this Protection Plan null and void. Pre-existing conditions, damage to system components prior to the service are excluded and may be verified through independent parts analysis at the discretion of BG Products, Inc. Also, excluded are “Washed”, “Branded”, Salvage or Junk titled vehicles. To keep this Protection Plan in effect you must keep all receipts and repair orders for maintenance and services required by this Protection Plan. Failure to furnish all necessary records will render this Protection Plan null and void.

E. Claims and Repair Procedures

In the event of a claim, you must notify BG Products Claims Administrator, c/o Dealers Alliance Corporation, prior to having any repairs made by calling 1-800-848-1660.

You must provide the designated claims administrator with information from all of the following:

All service repair orders as of July 1, 2004, including all applicable BG Part Numbers stated in Section “A,” showing compliance with the terms and conditions of this Protection Plan for each component covered in Automatic Transmission, Front Differential, Rear Differential, Transfer Case, Manual Transmission/Transaxle, Power Steering, Cooling System, Brake System, Engine, Engine and Fuel.
If necessary, all service repair orders showing compliance with the terms and conditions of previous protection plans or service warranties, (excluding OEM extended warranties) and proof of previous plan.
Lease agreement if vehicle is leased.
A complete statement of damage and estimated repair costs.

If required, you must ship the damaged parts, as well as a representative pint sample of vehicle fluid involved with the damaged parts, to:
BG Products, Inc., Laboratory
701 S. Wichita St.
Wichita, KS 67213 USA

F. BG Protection Plan Reimbursement Terms in U.S. Currency

This Protection Plan is separate from, and does not extend the vehicle manufacturer’s warranty. This Protection Plan will take effect only after the OEM warranty expires. However, BG Products, Inc. will pay the deductible amount paid by you under any extended service contract purchased by you which covers such a claim. It is subject to the terms and conditions contained herein.

Plan 1 (0-36,000 miles / 0-60,000 km initial service):

Engine or Engine & Fuel shall not exceed $4,000 (four thousand).
Automatic Transmission shall not exceed $2,000 (two thousand).
Front Differential shall not exceed $4,000 (four thousand).
Rear Differential shall not exceed $4,000 (four thousand).
Transfer Case shall not exceed $4,000 (four thousand).
Manual Transmission shall not exceed $4,000 (four thousand).
Manual Transaxle shall not exceed $4,000 (four thousand).
Power Steering shall not exceed $4,000 (four thousand).
Cooling System shall not exceed $4,000 (four thousand).
Brake System shall not exceed $4,000 (four thousand).

Plan 2 (36,001–75,000 miles/ 60,001–120,000 km initial service):

Engine or Engine & Fuel shall not exceed $2,000 (two thousand).
Automatic Transmission shall not exceed $1,000 (one thousand).
Front Differential shall not exceed $2,000 (two thousand).
Rear Differential shall not exceed $2,000 (two thousand).
Transfer Case shall not exceed $2,000 (two thousand).
Manual Transmission shall not exceed $2,000 (two thousand).
Manual Transaxle shall not exceed $2,000 (two thousand).
Power Steering shall not exceed $2,000 (two thousand).
Cooling System shall not exceed $2,000 (two thousand).
Brake System shall not exceed $2,000 (two thousand).

This Protection Plan is transferable if vehicle ownership changes. BG Products, Inc., is not responsible for incidental or consequential damages. It will apply only to authorized repairs made for vehicles operated in the United States of America, Puerto Rico or Canada. This document may not be modified.

Our Google Reviews

We like and trust Sil's as do many in our community FB group. 👍👍
Steve Taylor Dec 12, 2023

Sue at Sil’s is amazing! And the whole team is wonderful, knowledgeable and transparent and I once again received excellent service from their team. I never hesitate to give them a call for any of my car concerns.
Manon Boyle May 5, 2023

Every aspect of my first visit there was so professional. My questions were answered so that I understood. I was listened to and respected I was offered a shuttle, a place to wait, all provincial guidelines being followed. I felt safe and like I had finally found a trustworthy shop. I can’t believe this gem was here the whole time right under my nose. No wonder you have been in business all this time you gain the trust of your customers. Great Job.
Michelle Giacometti Feb 2, 2021

Quality work friendly, honest and great workmanship
Dolores Soca Jul 7, 2021

Always good communication and updates on issues and great service overall!!!!
f v - t.o Nov 11, 2023

Sil's ACC is my go to now. They are incredibly professional and knowledgeable. They provide a web based summary report that you can view and decide what work you want to proceed with and which you want to hold off on for a later time, which i find very helpful.
Dave Degrassi Dec 12, 2020

As usual great Customer Service, always keeping me informed of work to be completed and a great job with the repair. Great staff and ownership
Robert Oakley Apr 4, 2023

Service does not get any better than at Sil’s! Everyone is exceptionally helpful and the service people do an excellent job! I have recommended many people to go to Sils and now they are recommending others.
Jean Eckhart May 5, 2022

From power steering problems to rodent control these guys are the best.
Heather B Nov 11, 2023

Will definitely use Sil's again. Tommy was very helpful, gave us regular updates, worked with us to have the best value solution for our audi. Our car was ready on time and very clean when returned. Would recommend them to anyone looking for a well run auto shop.
George P Nov 11, 2023

Excellent work as always. Highly recommended.
CHARLES MULLER Jan 1, 2023

Great experience at Sil's, as usual. Staff were friendly, efficient and the whole process was smooth, and the work done was perfect.
Malcolm and June Surycz Oct 10, 2023

Sil's Auto Care Centre is the only auto shop you'll ever need to go to. Their staff are not only friendly and professional, but are also extremely knowledgeable and honest. I had my car serviced for a seasonal maintenance inspection and oil and filter changer service. Not only were they thorough with their job, but went beyond my expectations in providing a detailed report, loaner car and an interior and exterior clean. I'll definitely be returning for any auto needs and recommending Sil's to my family and friends. Thanks especially to Susan for her exceptional sevice!
Jeff Oct 10, 2023

I have always been a "bring it to the dealer" guy. After my dealer could not fit me in for immediate service (flat tire fix), I tried "Sil's". Briefly... I would specifically like to commend my mechanic, John... who came up with imaginative fixes for TWO (other) unconventional issues with my car. And the best part, there was a nominal charge on my bill for these. After this visit, Sil's has earned my "repeat business".
Paul Finlay Oct 10, 2023

A very good job for fixing my car thank you
Earle Angelo Valerio Oct 10, 2023

Excellent work, as always by the staff at Sil's.
Charles Muller May 5, 2023

I use the services of Sil's Auto for the upkeep of my car and am always reassured by their thorough and professional service. I like their detailed invoices which also include a Deferred Service section which prepares me for what the next service should be to keep my car roadworthy. I appreciate their friendly shuttle service with Tim and the patient answers I receive to all of my questions. On one occasion I had an emergency problem with a window that would not close and it was fixed with a smile and no charge.
Dolores Wielgus Oct 10, 2022

Excellent timely service , always.
Dave Billyard Feb 2, 2022

Great service and super friendly
Michael Capizzano Sep 9, 2023

This is a truly great Canadian company that you can always rely on and every time feel happy for their service quality, price and attitude.
Kui Wu Sep 9, 2023

Best place to take my truck, they are extremely professional, they make a detail summery of what's going on with my truck, with pictures included. Never felt so safe to take any of my cars like I do here, not only they are professional, but all of them are extremely friendly, from reception with Susan and Tommy, to the mechanics and the owner. 100% hands down, best garage out there.
Cynthia Insua Sep 9, 2023

best mechanics in Oakville
Blake Day Music Aug 8, 2023

Sil's is the best place I've found for my car needs. The staff and mechanics are amazing and always greet you with a smile. You will not be disappointed!!!
Natasha Marcoux Sep 9, 2023

Sil's Auto Care Centre came to my assistance when needed most!! While traveling in Mississauga, I needed my brakes replaced. The exceptional team at Sil's was there! All work was complete and competitively priced. Technologically updated with the latest equipment and access to information, my car details were available to the team to ensure best in quality repairs! I am profoundly appreciative for a job well done. Thanks to Susan for incredible scheduling and to Carlos, for keeping up the quality of work, established by his father, all those years ago. It is nice to return to the old neighbourhood and still be able to rely on quality services that we had when we lived here! Way to go!!
Pam Sep 9, 2023

Honest, transparent and they stand behind their work. Price may be higher than other places though they can work with you based on your budget.
R Mendes Nov 11, 2017

I want to express my sincere thanks to Carlo and his professional team at Sil's Auto Care Centre. Affordable diagnostic testing provided a complete and thorough online report along with urgency of each item and cost of repairs to make an informed decision. I was finally able to make the right decision about my car after speaking with Carlo. Carlo and his teams technical expertise and exceptional customer service makes Sil's Auto Care Centre a business I would recommend to my colleagues. Five star automotive service centre for the Toronto GTA. Thank you Carlo and team.
Susan H Sep 9, 2023

Great personal service.
Houston Hacienda Sep 9, 2023

I absolutely LOVE Sil's Auto. Carlo, Susan, Tommy and their great team of mechanics take the cake for me. Their work is a 10/10 and the trust factor is reinforced over time. I would recommend anyone to Sil's without hesitation.
Melinda Prain Sep 9, 2021

I am very impressed with quality and promptness in service provided here at this auto care centre. This was my first visit to this place and I am glad the tow truck guy introduced me to this CAA approved place. Susan was very courteous, knowledgeable. Auto repairs are generally expensive but to find a place where you can trust that the job will be well taken care of … not easy to find.
Preeta Mishra Aug 8, 2023

Excellent service. Sil's is remarkably thorough and checks for all possible issues when a vehicle goes in for seasonal maintenance. This is a trustworthy premium operation, associated with CAA.
Richard B. Day Aug 8, 2023

My recent experience with Carlo and his team at Sil's Auto Care Centre was exceptional. They expertly explained and fixed my car issues while offering a clear cost breakdown. What's also remarkable is their modern web platform providing detailed vehicle reports online. Their shuttle service adds convenience, ensuring a seamless experience. This mechanic and garage excel in both expertise and innovation, making them my top recommendation for automotive needs.
Gift Tshuma Aug 8, 2023

Amazing experience. Quick service, more than adequate diagnostic testing on my car, clearly writenn out with pictures attached to an email. Affordable diagnostic testing. Susan is wonderful, she tells you what needs to be done but doesn't try to upsell you on anything. Really listens to customer needs and uses her knowledge and experience to provide the best customer service.
Trinity Duff Aug 8, 2023

Susan was great and helped me with my requirements thus time. She also organised for me to be dropped off and picked up from my residence. Tim was great too. Service to my car was completed on time and was well done.
Andre Leung Apr 4, 2023

The staff and the work here are superior. They are honest and send a complete summary with pics/videos to describe their findings before the work is approved. Shuttle service is great too! I highly recommend these professionals!!!
Alice Kennedy Mar 3, 2023

I could not have asked for a better experience going to a new mechanic. My family has taken their cars to the same auto shop since my mother was a teenager, but after moving to Mississauga and having my car break down, I knew it wasn’t going to be able to make the drive to our regular mechanic in another city. Sil’s was the closest to me, so I chose them on a whim but it was well worth it - I’ve found my new regular shop! They were open and honest with me about every single thing that could be fixed, as well as advising what actually *needs* to be fixed to keep it on the road. Ultimately I decided that the car isn’t worth fixing, but I didn’t feel pressured at all into doing anything, and the inspection price was incredibly reasonable. Thank you so much to the team!!
Carly Preiss Aug 8, 2023

They were fantastic, quick and so lovely!!!
Olenka Karetnik Aug 8, 2023

Absolutely phenomenal service!!! Carlo welcomed me to the shop as if it was my own home and treated me like family.
Mehdy Mesh Aug 8, 2023

While I was out the brakes started to grind. I immediatey brought it to Sil's. Talk about great service Carlo gave me a loaner car and promised to update me on their progress. He delivered. I have always brought my vehicles there and they are always professional, and thorough. Highly-qualified team.
Linda McCutcheon Aug 8, 2023

Sil's is very detailed, does excellent work and is very honest and fair. Carlo, Tommy and Susan in the front are always thorough and helpful. I would recommend them to anyone in the area!
Dave K Aug 8, 2023

Great service -very thorough and honest -highly recommend this place - they keep you informed and deliver what they promise
Margo stuart Aug 8, 2023

I have been driving many years and this is the best place i have taken my car to. Professional, friendly, and detailed in their work. They let me know what needs to be done, what will need to be done, and what was still in good order. Sent me pictures of what they were doing. My car was cleaned on the inside, which was a bonus. Price wise, they were fair... no hidden surprises. I will be going to Sil's Auto Care for all of my car needs. I would rate 10/10.
Luisa Ellis Aug 8, 2023

Excellent customer service, great expertise, and professional report, helping customer reduce cost without compromise quality.
Camilla Li Aug 8, 2023

I've been having my vehicles serviced at Sil's Auto Care Center for over 20 years. I have never been disappointed or had any concerns with the quality of work completed on my vehicles. Sil's is customer focused business and their friendly and knowledgeable staff are always available to answer any questions and discuss any repairs needed for your vehicle. I would highly recommend having your vehicle serviced at Sil's Auto Care Center.
Graeme Hotchkiss Dec 12, 2019

Excellent quick honest service, very professional
Ghazale Restaur Aug 8, 2023