Mission Statement

Sil’s Mission Statement

Our promise to you.

“Our Mission is to provide you with Peace of Mind by taking the fear and worry out of proper vehicle servicing to give you the safest, most dependable and longest lasting transportation possible.”

How?

Caring: Being accountable, paying attention from start to finish and developing the relationship with you the customer.
Communication: Timely response, clear documentation, professional direction and advice.
Peace of Mind: Industry leading 2year 40,000kms parts and labour warranty, North American road side assistance, lifetime mileage fluid protection plan, quality control, professional trained technicians and advisors.
Reinvestment: To ensure the advancement of technologies, improve and reduce its environmental footprint and maintain the overall requirements to provide this exceptional service and care.

To reduce stress, costly breakdowns and to help save our customers money, we will:

• Book your next appointment tailored to your time schedule
• Perform inspections every time on every vehicle
• Never proceed with any maintenance or repair work without customer authorization
• Never present an invoice that was larger than the most current estimate
• Advise customer of all manufacturer recommended services
• Provide new vehicle warranty inspections and online search manufacturer’s recalls
• Provide highly skilled diagnostic technicians to accurately solve the toughest problems
• Source and provide parts considering Quality, Price and Availability
• Provide competitive warranty

Through these principles we will continue to be a quality professional service provider to all of our customers, so we are providing the most dependable, longest lasting and safest means of transportation.