Effective date: January 01,2026
Website: https://silsauto.com/
Business name: Sil’s Auto Care Centre (“we,” “us,” “our”)
We respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services.
In Canada, privacy requirements may vary by province. We aim to handle personal information in line with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any relevant provincial legislation.
We may collect the following types of information:
Contact details (name, email address, phone number)
Vehicle details you share (make, model, year, issues/notes)
Appointment or service request details (preferred dates, service type)
Messages and correspondence (emails, contact form submissions, chat messages)
Billing-related information if you choose to share it (we recommend you do not submit sensitive payment details through website forms)
When you browse our website, we may collect:
IP address, approximate location (city/region), device type
Browser type, operating system, referring pages
Pages viewed, time spent, clicks, and other usage data
We may use cookies, pixels, and similar tools to:
remember preferences
understand website traffic and performance
support advertising/remarketing (if enabled)
You can manage cookies through your browser settings and, where offered, our cookie banner or consent tool.
We use personal information for purposes such as:
responding to inquiries and providing customer support
booking and managing appointments
providing services and communicating about service updates
improving our website, content, and user experience
measuring marketing performance (e.g., which pages lead to calls or form submissions)
preventing fraud or protecting website security
meeting legal, regulatory, or insurance requirements (where applicable)
We only use personal information for purposes a reasonable person would consider appropriate in the circumstances, and we collect only what we need.
In most cases, you will be asked for your consent if we collect, use, or disclose personal information. Permission may be expressed in writing or implied and may be given to us verbally, electronically, or through your authorized representative. Individuals may withdraw permission to collect, use and disclose their personal information at any time, subject to legal and contractual restrictions and reasonable notice. Sometimes consent is implied through conduct with us.
Under certain circumstances, we may disclose personal information such as when required or authorized by law or ethical reasons, when an individual has consented to the disclosure, where it is necessary to establish or collect fees, or if we engage a third party to provide administrative services to us (like Internet or other computer services) and the third party is bound by privacy obligations.
By submitting information through our website or contacting us, you consent to the collection, use, and disclosure of your personal information as described in this policy, subject to legal requirements.
You may withdraw consent at any time (subject to legal or contractual restrictions). To withdraw consent, contact us using the details in Section 12.
We do not sell your personal information.
We may share personal information with trusted third parties only as needed to operate our business, for example:
website hosting and IT providers
analytics tools (e.g., traffic and performance measurement)
marketing tools (e.g., call tracking, form routing, email communications), if enabled
customer relationship or booking systems, if enabled
professional advisors (legal/accounting) when necessary
authorities where required by law, court order, or to protect rights and safety
Third parties are expected to protect personal information and use it only for the services they provide to us.
We may use analytics services (such as Google Analytics) to understand how visitors use our website. These tools may collect information through cookies or similar technologies.
If we run advertising, we may use remarketing/advertising pixels that help show ads to people who previously visited our site. You can typically opt out of interest-based advertising through your device settings, browser settings, or industry opt-out tools.
If you subscribe to updates or request information, we may send you communications related to your request. Where required by Canadian anti-spam laws (CASL), we will obtain consent for promotional messages and provide an unsubscribe option.
You can unsubscribe from marketing emails at any time by using the link in the email or contacting us.
Our website may contain links to third-party sites (e.g., social media, maps, review platforms). We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes described in this policy, and as required by law (for example, record-keeping obligations). When no longer needed, information is securely destroyed or anonymized.
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact:
Privacy Officer: Sils Management
Business: Sil’s Auto Care Centre
Address: 1040 Winston Churchill Blvd, Oakville, ON l6J 7Y4
Phone: 905-823-2626
Email: info@silsauto.com
You may request access to the personal information we hold about you and ask for corrections if it is inaccurate, incomplete, or outdated.
To make an access or correction request, contact us using the details in Section 12. We may need to verify your identity before responding.
